Title
Director, Revenue Management Consulting & Property
Location
Silver Spring, MD
Description

SUMMARY STATEMENT

In this newly created role within the Choice Corporate Revenue Management & Distribution organization, the (Senior) Director, Revenue Management (RM) Consulting & Property Support will provide corporate level support for Choice properties, consulting with and educating properties on RM best practices, systems and tools.

The (Senior) Director, RM Consulting & Property Support will manage a team of Revenue Managers providing guidance to hotels on pricing, forecasting, optimization and use of rate management and RM systems.

ORGANIZATION

Has direct reports

PRIMARY DUTIES AND ACCOUNTABILITIES

Lead Revenue Managers in proactively assisting properties in identifying, maximizing and measuring impact of revenue opportunities based on forecast accuracy, revenue opportunity model, and other methods of opportunity identification.
- Provide guidance on pricing, forecasting, optimization and use of rate management and RM systems
- Participate in annual & quarterly revenue planning process for properties
- Proactively identify revenue opportunities and trouble-shoot revenue issues for groups of properties
- Support rollout of Revenue Management and Distribution initiatives, such as BAR Rates Management

Provide RM expertise and leadership for the development of a comprehensive Revenue Management training and education program, with appropriate testing and certification
- Develop content for and lead training for BAR Rates Management rollout
- Provide subject matter expertise to design and develop RM training programs for franchisees and Choice staff
- Partner with Franchise Operations to develop certification program

Develop and implement Choice regional and property RM service offerings
- Provide subject matter expertise regarding property level pricing and revenue management processes, organization and technologies
- Partner with franchise services organization to establish critical linkages between property, BPC and revenue manager pricing and RM functions, processes and services.
- Evaluate fee-based participation opportunities for hotels that select enhanced levels of revenue management support.

Lead the development, generation of and analysis of ongoing reports of key property-level RM metrics (historical and future)
- Provide guidance for ongoing adaptation, refinement and active usage of property-level RM reporting
- Provide subject matter expertise to guide the requirements and development of property RM dashboard

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- Bachelors or Master's degree in Hotel Management, Business, Finance, Economics, Statistics or a relevant field of work, or an equivalent combination of education and work-related experience.
- Minimum 8+ years of relevant work experience in pricing and Revenue Management at a senior level, ideally with significant lodging company. Minimum 4 years at corporate director of RM level or higher with significant team development and leadership experience.
- Excellent knowledge of property level pricing and revenue management "leading practices", processes, methodologies, current and emerging technologies required.
- Strong leadership, communication, influencing, and presentation skills required; experienced in interacting with and presenting to executive management
- Ability to demonstrate initiative and creative problem solving in a collaborative, team-oriented environment.
- Must uphold Choice's Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
- Experience with franchising businesses in a global environment a plus
- Up to 40% travel required